MOUNT AGUNG JOINT INFORMATION CENTER:
Directorate for Consular Affairs (Ministry of Foreign Affairs):
Mr. Didik Eko Pujianto (Director) +62 812 8652984 (Whatsapp only)
Mr. Erie Nur Bawono +62 877 76662309
Mr. Irvan Buchari +62 812 83020988
Directorate for Information and Media (Ministry of Foreign Affairs):
Ms. Siti Sofia Sudarma (Director) +62 877 61410770
Mr. Hartyo Harkomoyo +62 811 169599
Mr. Aji Nasution +62 813 81458925
Directorate General for Immigration (Ministry of Law and Human Rights):
Mr. Arief Eka Riytanto +62 812 91417799
Bali Tourism Board:
Mr. Ida Bagus Agung Partha Adnyana +62 811 398208
Ms. Gilda +62 855 3708888
24 December 2017
Bali is back to normal apart from the 10 KM hazard zone surrounding Mount Agung. Travellers are welcome to check for updates on the Wonderful Indonesia official website: www.indonesia.travel for any information about Mount Agung and its mitigation efforts.
15 December 2017
Mount Agung volcano remains on alert but Bali is still secure apart the 10 KM hazard zone surrounding Mount Agung. As the rest of Bali is open as usual, travellers are advised to regularly check updates on Wonderful Indonesia official website: indonesia.travel
03 December 2017 10:20 WITA
Please note Bali's Ngurah Rai Airport and Lombok Praya airport remain open as Bali celebrates the sixth Full Moon today, with ceremonies occuring across the island. Surfers are also reminded to be safe during the high tides.
02 December 2017
Bali and Lombok Airport are currently operational.
01 December 2017 09:45 WITA
Please be informed that Lombok Praya International Airport has resume its operational activities starting today (Dec 1 at 8:57 local time. Please contact your airline or Command Post in Lombok International Airport at (0370) 6157000 ext. 888 for further information.
30 November 2017 20:51 WITA
Please be informed that the closure of Lombok Praya International Airport is extended until Dec 1 at 5 am local time. Please contact your airline or Command Post in Lombok International Airport at (0370) 6157000 ext. 888 for further information
30 November 2017 20:38 WITA
32 hotels in Lombok offer discounts of up to 50 percent due to the airport closure, local government of East Nusa Tenggara provide free buses for tourists hotel transfer
30 November 2017 10:59 WITA
Today (Nov 30) Lombok Praya International Airport is closed starting at 10:37 am until (Dec 1) 12 am local time due to volcanic ash. Please contact your airline or Command Post in Lombok International Airport (0370) 6157000 ext. 888 for further information
29 November 2017 14:58 WITA
ATTENTION: Please be informed that Ngurah Rai International Airport will be open and resume its activities starting today (November 29) at 3pm local time. Please check your airline for your schedule or contact the Mt Agung Command Post at Ngurah Rai International Airport: (0361) 9351011 ext:6300
29 November 2017 13:08 WITA
Please be informed that there are additional Malaysian consular staff standing by at the Command Post, Departure Terminal of the Ngurah Rai International Airport, 2nd floor, making a total of 14 countries consular representatives: South Korea, China, Australia, Canada, Poland, German, Austria, Switzerland, Italy, United Kingdom, Singapore, India, Japan and Malaysia
29 November 2017 7:35 WITA
The closure of Bali Ngurah Rai International Airport is extended until Nov 30, 2017, 7:00 am (local time). The Indonesian Meteorological service reported volcanic ash from Mount Agung is still blowing to the south/ southwest at a speed of around 15 knots, still heading to Ngurah Rai. Kindly check with your airline and follow the Ministry of Tourism's social media Twitter account @Kemenpar_RI and website www.indonesia.travel/Agung for further information.
29 November 2017 07:00 WITA
Due to volcanic ash, Ngurah Rai International Airport remains closed until tomorrow, November 30 at 7 am local time.
28 November 2017 19:30 WITA
Please be informed that consular staff from South Korea, China, Australia, Poland, German, Austria, Switzerland, Italy, United Kingdom, Singapore, India and Japan are standing by at the Command Post, Departure Terminal of the Ngurah Rai International Airport, 2nd floor.
28 November 2017 12:51 WITA
The Governor of Bali Province has mandated hoteliers in Bali to grant a one-night free exemption on the first day Ngurah Rai International Airport stops operating and offer the best available rates for every additional night.
Indonesian Hotel and Restaurant Association Bali is granting tourists affected by airline cancellations, and with no flights out of Bali, 1 night free accommodation with the next night at 50% discount.
Should you require further information, please contact the Bali Tourism Board Call Center at +6281246119889 / +6287754689166 (Whatsapp Available)
28 November 2017 12:00 WITA
Direct bus transportation from Ngurah Rai International Airport to Surabaya's Juanda International Airport is available with the capacity of 40 pax per bus with the rate of IDR 300.000 (23 USD) including one meal. The duration of the trip is approx. 12 hours.
Should you have need further information for this, please contact the Mt Agung Command Post at Ngurah Rai International Airport:(0361) 9351011 ext:6300
28 November 2017 : 11:34 WITA
Free shuttle bus service registration is available at the Mt. Agung Command Post in the Domestic Terminal of the Ngurah Rai International Airport. The bus will depart to Mengwi Bus Terminal Station once it is full with another bus standing by.
The rate from Mengwi Terminal Bus Station to Surabaya's Juanda Airport varies from IDR 220.000 (around 17 USD), IDR 250.000 (19 USD) and IDR 350.000 (26 USD).
If you have need further information, please contact the Mt Agung Command Post at Ngurah Rai International Airport: (0361) 9351011 ext:6300
28 November 2017 10:21 WITA
Should you require further information due to the extension closure of Ngurah Rai International Airport, please contact Bali Tourism Board Call Center at +6281246119889 / +6287754689166 (Whatsapp Available)
28 November 2017 08:10 WITA
For travellers who need to depart from the country, free shuttles are available from Ngurah Rai International Airport to Mengwi Bus Terminal. From there you have several route options with different tariffs to Juanda International Airport in Surabaya (approx. 12 hrs), Adisucipto International Airport in Yogyakarta (18 hrs), Blimbling Sari Aiport in Banyuwangi (6 hrs) and Soekarno-Hatta International Airport in Jakarta (25 hrs). Please contact your travel agents, online vendor or airline service for more information.
Note: Blimbing Sari Airport, Banyuwangi is for domestic flights only.
28 November 2017 07:00 WITA
Lombok Praya International Airport has resumed its operational activities although some airlines remain in cancelled status. Please contact your airlines for your flight schedule and arrangement. For Bali, officials have decided to extend the closure of Ngurah Rai International Airport until tomorrow (Nov 29) 7 am local time due to the volcanic ash.
27 November 2017 21:01 WITA
Lombok Praya International Airport is temporarily closed starting tonight (Nov 27) at 7pm until tomorrow morning (Nov 28) 6am. Please contact your airline for further information.
27 November 2017 16:47 WITA
There are several flights cancelled from/to Lombok Praya International Airport due to the impact of volcanic ash, both international and domestic routes. Please check with your airline for further information.
27 November 2017 12:16 WITA
Direct bus transportation to Juanda International Airport, Surabaya is available at the Ngurah Rai International Airport with the fee of IDR 300.000 (around USD 23) including one meal.
27 November 2017 11:55 WITA
To prevent visa overstay or if you wish to exit the country using alternative airports, the Indonesian immigration service is also standing by at the Airline Command Post on the 2nd Floor, International Terminal of the Ngurah Rai International Airport to provide further assistance
27 November 2017 11:06 WITA
If you need further information regarding your flights schedule or travel option, please call Mt Agung Command Post at Ngurah Rai International Airport: (0361) 9351011 ext:6300
27 November 2017 9:30 WITA
Some travellers have been transferred from Bali Ngurah Rai Airport to Mengwi Bus Terminal and Padang Bay Sea Port to go to their departure site from Blimbing Sari Airport (Banyuwangi), Juanda (Surabaya) or Lombok Praya (West Nusa Tenggara). For travellers planning to depart today, please check with your transportation provider.
27 November 2017 7:40 WITA
Ngurah Rai International Airport is temporarily closed from Nov 27 at 7.15 am to Nov 28, 2017 at 7:00 am (local time). Lombok Praya International Aiport has resumed its activities from 6 am (local time). Please check with your airline and follow Ministry of Tourism's social media account Twitter @Kemenpar_RI for further information.
26 Nov 2017 18:36 WITA
Please note that Lombok Praya Airport is temporarily closed due to volcanic ash from Nov 26 5:55pm - Nov 27 06:00am local time). Travellers from/to Lombok please check with your airline representatives.
26 Nov 2017 17.20 WITA
Mt Agung remains at level 3 ('Siaga') and Ngurah Rai International Airports remains open for business as usual. Several international flights has been cancelled and/or delayed due to individual airline policies. Please check your flight schedule from/to Denpasar, Bali with your airline.
26 Nov 2017 16.20 WITA
All Garuda Indonesia flights from/to Lombok has been cancelled due to the current condition of Mt. Agung. Visit www.garuda-indonesia.com for further information.
26 Nov 2017 9:25 WITA
Bali is still secure apart the 6 KM hazard zone surrounding Mount Agung. Travellers are advised to avoid that area but the rest of Bali is open as usual. Further updates can be found at Ministry of Tourism's official website: kemenpar.go.id